Reference

How neo77 Handles Your Privacy

We collect only what we need to run your account and process your DANA, OVO or GoPay deposits. This page sets out exactly what data we hold, why we hold it, and what you can do about it.

Data transparencyE-wallet protectionAccount-level controlDeletion requests acceptedEncrypted storage
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neo77 How neo77 Handles Your Privacy
DATA HANDLING PRACTICES

How We Protect What You Share

Your data sits behind layers of protection designed around the way you actually use neo77 — from the moment you tap your OVO PIN to fund your wallet, through every session on your phone or laptop. Here is what that looks like in practice, broken into the specific areas that matter most to your privacy.

Encryption in Transit

Every connection between your device and our servers runs through TLS encryption. Whether you deposit via GoPay on mobile or browse the lobby on a desktop browser, the data stream stays encrypted end to end so credentials cannot be intercepted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowly. No advertising cookies from third-party networks are placed. You can clear cookies any time from your browser without losing account data — only your active session ends.

Account Security

Your password is hashed before storage — we never see or store the plain text. If you reset your password, a one-time code is sent to your registered phone or email. Failed login attempts trigger a cooldown to prevent brute-force access to your balance.

Data Retention

Transaction records linked to your DANA, OVO or GoPay deposits are kept for the minimum period required by applicable obligations. Once that window closes and no dispute is open, financial identifiers are anonymised. Non-financial session logs expire after ninety days of inactivity.

Your Rights

You can request a machine-readable export of the personal data we hold, ask us to correct inaccuracies, or instruct us to delete your account entirely. Deletion removes your username, linked wallet IDs and session history from active systems within the processing window.

Third-Party Sharing

We share data only where necessary to complete a deposit or withdrawal through your chosen e-wallet, or where a security partner flags a compromised session. No data is sold. Marketing partners receive only aggregated, non-identifiable statistics about platform usage patterns.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have questions about how your information is used, or you want to request a copy or deletion of your data, reach out through any of these channels. We aim to acknowledge every privacy-related request within one working day and resolve it as quickly as verification allows.

Team online

Live Chat

Open the chat widget from any page while logged in. Mention your request is privacy-related so the agent routes it to the data team immediately. Available around the clock for account holders across eligible regions.

Email

Send your privacy request to the support email shown in your account dashboard. Include your registered username and a brief description. We reply in sequence and prioritise deletion or access requests from verified account holders.

Account Settings

Head to the privacy section inside your account panel. You can download a summary of the data we hold, revoke marketing consent, or submit a formal deletion request directly — no need to wait for an agent.

Common Questions About Your Data

Below are the questions we hear most from account holders about how neo77 stores, uses and protects personal information. If your concern is not listed, reach out through live chat or email and we will address it directly.

We store your chosen username, email address, phone number and the e-wallet identifier you link — whether that is DANA, OVO or GoPay. We also log your IP address, device type and browser for session security. Nothing beyond what is needed to operate your account.

No. We do not sell or rent personal data to advertisers or any third party for their own marketing purposes. Aggregated, non-identifiable usage statistics may be shared with analytics partners, but those cannot be traced back to your individual account or wallet.

Deposit and withdrawal records tied to DANA, OVO or GoPay are retained for the minimum period local obligations require. After that window closes and no dispute is pending, financial identifiers are anonymised. Session logs expire after ninety days of account inactivity.

Yes. Log into your account, open the privacy section in settings, and request an export. You will receive a machine-readable file covering your profile details, linked wallet identifiers, login history and transaction summaries. The file is generated and delivered to your registered email.

Submit a deletion request through the privacy section in account settings or contact support via live chat. Once we verify ownership, your username, linked e-wallet IDs and session history are removed from active systems within the processing window outlined in your confirmation email.

We use session cookies to maintain your login and analytics cookies to monitor page performance. We do not place third-party advertising cookies. You can clear all cookies from your browser at any time — doing so ends your active session but does not affect stored account data.

Never. Your password is hashed using a one-way algorithm before it reaches our database. We cannot read or reverse it. If you forget your password, a reset code is sent to your registered phone or email so you can set a new one securely.

Multiple failed login attempts trigger an automatic cooldown on that account. We also flag logins from unfamiliar devices or locations and may require additional verification. You receive a notification if a new device successfully authenticates on your account.

This privacy policy applies to every account holder accessing neo77 where local law permits. The protections described here do not vary by region — whether you connect from Medan or another eligible area, the same data-handling standards apply to your account.

We post updates on this page with a revised date at the top. For material changes that affect how your DANA, OVO or GoPay data is processed, we also send a notification to your registered email so you can review before your next session.

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