Reference

How We Handle Your Data and Account

This page explains how neo77 manages your personal data, what cookies we use, how account security works, and the rights you hold as an account holder.

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neo77 How We Handle Your Data and Account
DATA AND SECURITY PRACTICES

How We Protect Your Information

We handle your account data the way a responsible operator should — minimal collection, strong encryption, and clear paths for you to exercise control. Here is what that looks like in practice across six key areas.

Personal Data Scope

We store your name, email, phone number and the e-wallet identifier you use for deposits through DANA, OVO or GoPay. No additional personal documents are requested unless required by local compliance checks.

Cookie Handling

Session cookies keep you logged in. Analytics cookies measure page performance. Both categories are disclosed in the consent banner on first load. You can revoke consent at any time via the footer link or account settings.

Account Security Layers

Every login triggers a verification step — either an OTP sent to your registered phone or a confirmation through the email on file. Suspicious login attempts from unrecognised devices are blocked until you confirm identity.

Data Retention Period

Transaction records and personal details are retained only as long as your account is active plus a compliance buffer mandated by applicable regulations. After that window, data is anonymised or permanently deleted.

Your Right to Request Changes

You can ask us to correct, export or delete your personal data at any time. Submit the request through live chat or email — we process these within the timeframe required by the regulations in your jurisdiction.

Third-Party Sharing Policy

We do not sell your data. Payment details are shared only with the relevant e-wallet provider (DANA, OVO or GoPay) to process your transaction. No marketing data is shared externally without your opt-in.

POLICY CONTACT PATHS

Reach Us About Legal or Data Queries

If you have questions about your data, want to request deletion, or need clarification on how local law affects your account, these are the channels we monitor for policy-related enquiries. Each path connects you to the same team — pick whichever suits you.

Team online

Live Chat

Open the chat widget from any page on neo77. Flag your message as a data or legal query so the agent routes it correctly. Responses for policy matters typically come faster outside peak evening hours.

Email

Send your request to the address shown in your account settings panel. Include your registered email and wallet type (DANA, OVO or GoPay) so we can verify ownership without extra back-and-forth steps.

Account Settings Panel

Inside your account dashboard, the data section lets you download a summary of stored personal information. You can also toggle cookie preferences and update contact details directly without contacting support.

Common Questions About Our Legal Policies

Below you will find answers to the questions we receive most often about data handling, cookies, account rights and regional access. If your question is not covered, reach us through live chat or email.

We collect your name, email address, phone number and the e-wallet identifier you register — whether that is DANA, OVO or GoPay. Device metadata like browser type and IP address is logged for security purposes only.

Yes. Open a request through live chat or email and we will compile a downloadable file containing all personal and transactional information linked to your account. The file is delivered to your registered email once verified.

Contact our support team and request permanent deletion. We will verify your identity via OTP, process any remaining balance withdrawal through your linked wallet, and then remove all personal records after the mandatory retention window.

It does. Availability depends on local law and eligible regions. If regulations in your area restrict access, our system will not allow account creation or login from that location.

We use session cookies for login state and analytics cookies for page performance tracking. The consent banner appears on first visit — you can accept, reject or adjust preferences later through the cookie link in the site footer.

Transaction details are shared only with the wallet provider involved in processing your deposit or withdrawal. We do not pass payment data to advertisers or any unrelated third party under any circumstance.

Records are held for the duration your account is active, plus a compliance buffer period that varies by jurisdiction. Once that period ends, transaction data is either anonymised or permanently erased from our servers.

We notify you via email, facilitate withdrawal of your remaining balance to DANA, OVO or GoPay, and then follow the data deletion timeline applicable under the relevant regulations. You may request early deletion if preferred.

Any sensitive request — password reset, data deletion, wallet change — triggers an OTP sent to your registered phone number. If the phone number is inaccessible, email verification with a time-limited link is offered as a fallback.

Material changes are sent to the email linked to your account. We also update this page directly. Players in Semarang or anywhere else with an active account will see a notification banner on next login when terms are revised.

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